Privacy Policy

1. Who We Are

Exclusive Africa Safaris is a brand within the Inspiration Africa network, operated from Arusha, Tanzania. When we refer to “we”, “us”, or “our” in this policy, we mean Exclusive Africa Safaris and Inspiration Africa collectively. Our website is exclusiveafricasafaris.com.

2. Information We Collect

We collect information that you provide directly, including:

• Contact enquiries: Name, email address, phone number, destination preferences, travel dates, and message content submitted through our contact form.
• Booking information: Names, passport details, dietary requirements, and payment information required to process safari bookings (handled securely via PesaPal and DPO payment gateways).
• Automatically collected data: IP address, browser type, device information, pages visited, and referring URLs through standard web analytics.

3. How We Use Your Information

• To respond to your safari enquiries and provide personalised itinerary recommendations.
• To process and manage your safari bookings, including communication with tour operators, lodges, and transport providers.
• To send you booking confirmations, travel documents, and pre-departure information.
• To improve our website, services, and customer experience.
• To comply with legal obligations and protect against fraud.

4. Information Sharing

We share your personal information only when necessary to deliver your safari experience:

• Tour operators and lodges: Names and requirements needed to fulfil your booking.
• Payment processors: PesaPal and DPO for secure transaction processing.
• Inspiration Africa network: Your booking data is managed through the Inspiration Africa hub platform.
• Legal requirements: When required by law or to protect our rights.

We never sell your personal information to third parties for marketing purposes.

5. Data Security

We use industry-standard security measures to protect your data, including encrypted connections (HTTPS), secure payment processing through PCI-compliant gateways, and access controls on our systems. However, no method of transmission over the Internet is 100% secure.

6. Cookies

Our website uses essential cookies to ensure proper functionality and analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Enquiry data is retained for 24 months. Booking data is retained for 7 years for financial record-keeping purposes.

9. Contact Us

For any privacy-related questions or to exercise your rights, contact us at info@exclusiveafricasafaris.com.